Customer Stories

Data-driven insights on energy costs, usage and prices
Under CTO Pieter Buteneers' guidance, collaborates to revolutionize energy management. Pieter, formerly CTO of Chatlayer, brings valuable insights to create a groundbreaking energy-as-a-service platform. This initiative goes beyond a service, offering real-time monitoring and actionable insights for consumers to optimize energy use and gain unprecedented asset control.

Stellar Labs and Faktion Accelerate Learning and Development Through Generative AI

Stellar Labs, an Antwerp-based start-up, enables organizations to deliver Learning & Development (L&D) journeys to their employees based on scientifically researched and proven neuroscience principles through an AI-powered SaaS platform. Recently, Stellar Labs partnered with Faktion to further expand its AI capabilities and begin building an MLOps platform – the original plan that we later had to pivot...

How Faktion became
Bothive's best investment
for growth and productivity

Bothive is a communication automation company that specializes in assisting customers with data gathering and email communication. The company's CEO and co-founder, Brecht Valcke, explains that they work to automate a lot of the communication work for their customers, particularly accountants who often struggle with busy schedules and a lot of incoming communication.

Conversation Starter
building AI capabilities

Conversation Starter is a tech start-up on a mission to build and host networking events with the very best experience and impact. The leading platform hosts both online and offline events that connect the right people in breakout meetings and 1-on-1 sessions. As the user base is growing exponentially, intelligent automation of matchmaking, scheduling and participant profiling is mission-critical to further scale the business.

The all-in-one solution
for manufacturing
workplace management

Sprimoglass is a 100% Belgian company active in the processing of flat glass for over 125 years. For this client, we built an A.I. platform for employee registration, role-based personnel planning and automated payrolling. With Faktion, the HR teams benefit from high responsiveness to their queries and to the management of any bugs they may encounter.

Waste Reduction with parameter optimization: 33% failure reduction for leading technical yarn Manufacturer

Resultance is an international mid-sized advisory firm and partners with Faktion for the delivery of A.I. projects. Together with Faktion, we helped one of their clients to find ways of increasing material yield in their manufacturing and production lines. Due to parameter optimization, the project resulted in a successful prediction model, able to reduce waste significantly without the need of interfering with the live production process.

A highly flexible & start-up proof collaboration

6 Wolves
6 Wolves integrates wearable technology to enhance sport therapy and exercise. Faktion helped the tech start-up to apply machine learning to wearable sensor data. The solution helps boost physical therapists' business models while allowing faster and lasting recovery for athletes and teams.

Item Classification

GIS International
GIS International simplifies your procurement through certified best practices for indirect and direct materials procurement and integrated supply. This includes non-strategic purchases and low-value spends plus additional services such as spend analysis, procurement engineering, and opportunity assessments.

10 practical use cases emerged from the strategy workshop at Advionics

Advionics offers high-tech electronic solutions for the aviation industry and maintains a leading role in the development, manufacturing, and installation of advanced avionic systems. The company covers a total product life cycle from development, prototyping, industrialization, procurement, production, up to maintenance and repair, customer support and obsolescence management.

Proximus #Interact

#Interact is a product, developed by Proximus allowing companies to easily manage all customer conversations. Whether it is through email, Twitter, Facebook or Whatsapp all channels can be managed from within just one application; #Interact. Faktion supports Proximus on the continuous development of this intelligent live-chat support system for contact centres. In turn, Faktion and Chatlayer are active resellers of their product.

Jane allows elders to stay home longer

Honey Badger Ventures
Jane helps elderly people living alone who wish to stay longer in the comfort of their own homes. For their comfort, but also their families'. Through the use of IoT technology, combined with Artificial Intelligence, Jane has developed a solution to help the elderly stay at home longer while never being really alone. Even if you can't go by every day, the app will tell you if everything is OK and whether you need to take action.

Lead Scoring and Recommendation Algorithms

Bank J. Van Breda & C°
Bank J.Van Breda & C° is a specialized advisory bank focusing exclusively on entrepreneurs and liberal professionals.


Bridgestone EMEA
Bridgestone Corporation is a Japanese multinational auto and truck parts manufacturer founded in 1931 by Shojiro Ishibashi. Bridgestone is the largest manufacturer of tyres in the world, followed by Michelin (France), Goodyear (United States), Continental (Germany) and Pirelli (Italy). Bridgestone Group had 181 production facilities in 24 countries as of July 2018. Johan is the Consumer Solutions Lead for Bridgestone Europe, Middle East and Africa. In this role, he helps with transforming Bridgestone from a tire manufacturer into a digital mobility solutions provider. He is tasked with creating and implementing the long term vision, strategy and roadmap for the People Mobility and Retail segments.

Titus, the sales chatbot &
SAM, the customer support chatbot


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