Augmenting the human expertise with AI supported systems also opens new opportunities in building digital journeys for a growing customer base of digital natives.
AI solutions are not only able to reduce customer churn, but it also opens the opportunity to roll out new business models and user experiences, to strengthen the competitive position of financial institutions worldwide.
AI is clearly delivering value in multiple areas across the FSI value chain already, by optimizing internal operations and processes, by assisting in core business decisions such as investment and trading or, at the front-end of the business, by improving customer experience.