Securex: Company-wide AI Translation Service, From PoC to Production

Faktion partnered with Securex AI Lab to design and build a GenAI-powered Translation Engine that delivers fluent, legally accurate, and domain-consistent translations while seamlessly supporting Dutch, French, German, and English with full cross-language automation. The solution includes the following innovations:

• Auto Translate CMS Content
  The engine automatically translates all the new articles published within Lex4You knowledge base and the translations are reintegrated into Securex’s CMS without manual effort. The engine has also been used for translation of existing articles.
• Enforce Terminology Consistency
  The Translation Engine integrates a regex-based glossary mechanism that strengthens outputs by consistently applying Securex’s HR and legal terminology across all translations.‍
• Expand Format Compatibility
  The Translation Engine supports text, XLIFF, Word, and HTML, with PDF support planned to cover additional use cases.‍
• Guarantee Reliability and Compliance
  Encrypted data flows and error-handling safeguards ensure secure, compliant, and reliable multilingual content delivery.

‍MyAlain Translation Tool‍

Securex launched MyAlain, its own company-wide translation tool built on top of the Translation Engine developed by Faktion. It functions similarly to Google Translate, translating between Dutch, French, German & English, but it is also enriched with Securex’s tone of voice and legal dictionary.

Faktion delivered the AI Translation Service for Securex through a structured, action-driven process that mirrors design thinking principles. Each step focused on collaboration, validation, and iteration:

1. Investigate Translation Challenges
   Interviewed Securex legal experts and content owners to understand pain points in turnaround time, terminology consistency, and scalability. Gathered real examples of translation issues to ground the solution in practical needs.
2. Experiment with Translation Methods
   Tested multiple approaches (DeepL, GPT, hybrid) on Securex legal and HR texts. Ran side-by-side comparisons and collected expert feedback on accuracy, tone, and terminology fit.
3. Validate with Native Reviewers
   Involved Securex’s native-speaking legal experts to evaluate translation outputs. Used structured feedback sessions to determine that GPT + GPT refinement offered the best trade-off between fluency, accuracy, and adaptability.
4. Map Technical Integration
   Collaborated with Securex IT and their CMS integrator to analyse CMS workflows, triggers, and data exchange requirements. Defined API specifications and error-handling scenarios to ensure seamless integration into existing processes.
5. Co-Create Glossary Enforcement
   Conducted focused experiments on integrating Securex’s HR/legal glossary using regex-based injection. Reviewed results with domain experts and iterated on edge cases to improve terminology handling.
6. Prototype Cross-Language Workflows
   Extended testing to French and English content, piloting cross-language automation with Securex datasets. Incorporated iterative feedback from reviewers to refine prompt engineering and translation consistency.
7. Test with Real Document Formats
   Ran trials with XLIFF, Word, and HTML files to confirm that translations preserved formatting and metadata. Logged issues, iterated on fixes, and validated with Securex users in publishing workflows.

The AI Translation Service has delivered measurable business impact for Securex since its rollout:

• Reduced manual work: translation and publishing tasks that previously required human intervention are now automated, freeing up significant time for Securex teams.
• Lowered costs: reliance on external translation agencies has been cut, reducing recurring translation expenses.
• Faster turnaround: new content is now available in multiple languages within hours instead of days.
• Rapid user adoption: within a span of 2 months, over 2,500 employees and partners already use the MyAlain Translation Tool for text and attachment translations.
• Greater consistency: Securex’s legal terminology and tone of voice are now applied uniformly across Dutch, French, German, and English.

This project not only streamlined translation workflows but also positioned Securex to expand its multilingual services with confidence, all powered by the Translation Engine.